Ordering corals online – Fragbox DOA policy
We have an industry leading arrive alive and stay alive guarantee! Order with confidence!
By making a purchase through our website you are agreeing to these policies.
At Fragbox Coral we make every effort to ensure you only receive happy and healthy animals. Due to the sensitive nature of living corals,inverts and fish they sometimes may not survive shipping. We have a less than 5% DOA rate.
We guarantee your animals will arrive alive and stay alive for up to 3 days. With Fragbox, you dont have to worry. These guarantee covers all livestock. The most important thing to take advantage of this guarantee is photos. Please do not discard dead animals, please photograph them preferably upon arrival.
Fragbox will replace or credit any dead on arrival fish, coral or invertebrate
All animals are covered by a 3 day stay alive guarantee
For DOA claims, a clear picture of the dead item must be provided within 24 hours. We ask that you do not discard the animal right away if dead, please send the photos first.
Replacements are included in future orders (shipping to be paid by the customer). Fragbox does not ship out single replacements.
Fragbox does not issue refunds; only replacements. If the same fish,coral, or invert is not available Fragbox will issue a store credit. The store credit is your email address used to place the order. Simply email us to take advantage of the guarantee if you have any issues. In order to use a credit simply use your email address in the coupon code section when checking out.
Weather and carrier delays
Fragbox will still guarantee arrive alive even in the event rare event of carrier and / or weather complications.
We are the only company that offers this type of guarantee !
We ship all animals to withstand 2 days of travel although all orders arrive next day. Fedex has a 99% on time delivery with overnight express but we will still cover any loses in the event of a delay. We are proud to be the only live stock shipper in the industry with this guarantee.
Arrive Alive Guarantee Conditions
Guarantee begins on the date that your shipment arrives.
It applies to all living animals we ship.
You must be present at the time of delivery to accept and sign for the package
If the shipment is rejected for any reason, the guarantee is void.
Proof of the item must be provided
Discarding the frag , fish or invert that has died without Fragbox ‘s authorization will void your guarantee.
Our 3-Day Guarantee only applies to online orders and shipments and does not apply to walk-in customers or in-store pickups.
It is recommended that you keep your parameters within tolerable limits for corals
Please do not order corals if your tank is still cycling
If you have any questions or concerns please contact us