Weather and carrier delays
Fragbox will still guarantee arrive alive even in the rare event of carrier and / or weather complications. We are the only company that offers this type of guarantee!
We ship all animals to withstand 2 days of travel although 99% of orders arrive next day. Fedex has a excellent on time delivery with overnight express but we will still cover any loses in the event of a delay.
DOA Guarantee & Policies
At Fragbox Coral we make every effort to ensure you only receive happy and healthy animals. Due to the sensitive nature of living corals, inverts and fish, they sometimes will not survive shipping. We have a less than 5% DOA rate.
Our no hassle policy covers all live stock! Fragbox will credit any DOA fish, coral or invertebrate.
We also guarantee that all animals will stay alive for 7 days.
For DOA claims, simply send us a photo. We ask that you do not discard the animal right away if dead, please send the photos first. We are unable to create a credit without photographic proof.
Replacements are included in future orders. Sadly, Fragbox can not credit shipping cost or ship out single replacements. We will send out direct replacement for DOA items on future orders, in the event the item is not available we will provide use of a coupon code on the website. The credit or coupon code never expires. Credits and coupons are non transferable and valid only the original purchaser.
Email us to take advantage of the guarantee if you have any issues. To use a credit, simply mention it in the comments section of your order or enter your code, provided via email exchange, in the coupon code section when checking out.
Arrive Alive Guarantee Conditions
Simply send us a photo! Our hassle free arrive alive guarantee is here to serve you the customer.
Please do not discard the DOA animal without sending us a photo.
We are unable to create a credit without photographic proof. Coral that have been discarded without Fragbox pre approval will not be covered under our guarantee.
Our 7-Day Guarantee only applies to online orders and shipments and does not apply to walk-in customers or in-store pickups.
If, upon first replacement, your animal does not make it through the first 7 days we may ask that you send us proof of living conditions. (i.e. tank size, parameters, etc.)
It is critical that you keep your parameters within tolerable limits for corals.
Please do not order corals if your tank is still cycling.
If you have any questions or concerns please contact us
By purchasing on our website you are agreeing to these policies. All sales or livestock, invertebrates and hardware are final. We sadly do not take returns or trade ins of live animals. Once livestock orders are placed they can not be cancelled, modified or substituted. Orders are shipped as soon as possible and we can not hold orders for more than 3 business days. Please only place live stock orders once your aquarium is established and mature. Please only place order when you are ready to receive them as our facility is not designed to hold order.
We do not ship Friday to Sunday and on holidays.
For exceptions or emergencies please call the store as it takes 1-2 business days to respond to emails.