How can we help?
Where’s my order?
To find your tracking number, log into your account and open your order — the tracking link is right on the order page.
Log in & track →
Hassle free DOA claim form
Sorry your coral didn’t make it! We never want to see animals perish. Please use this form for service and we will make it right, hassle free!
Please note. All DOA claims are handled through this form and email. Because of the tremendous amount of orders, Fragbox employees will not be able to help over the phone.
For our entire hassle free DOA Policy can be found here.
We strive to answer all doa claims within 1 business day
Questions ? We are here to help
We strive to respond to to all emails within 24 hours. If this is a general question about coral health or your tank, due to the overwhelming volume of email globally we can not answer every email related to keeping a saltwater aquarium.
Got a question about a product?
Coral or hardware — whether you own it or you’re thinking about it, ask away.
How can we help?
Where’s my order?
To find your tracking number, log into your account and open your order — the tracking link is right on the order page.
Log in & track →Hassle free DOA claim form
Sorry your coral didn’t make it! We never want to see animals perish. Please use this form for service and we will make it right, hassle free! Please note. All DOA claims are handled through this form and email. Because of the tremendous amount of orders, Fragbox employees will not be able to help over the phone. For our entire hassle free DOA Policy can be found here. We strive to answer all doa claims within 1 business day
Questions ? We are here to help
We strive to respond to to all emails within 24 hours. If this is a general question about coral health or your tank, due to the overwhelming volume of email globally we can not answer every email related to keeping a saltwater aquarium.
Got a question about a product?
Coral or hardware — whether you own it or you’re thinking about it, ask away.