Ordering corals online – Fragbox DOA policy

Industry leading arrive alive and stay alive guarantee! Ordering with confidence 

 

By making a purchase through our website you are agreeing to these policies.

At Fragbox Coral we make every effort to ensure you only receive happy and healthy coral frags.  Due to the sensitive nature of living corals, they sometimes may not survive shipping. We have a less than 5% DOA rate.

We guarantee your coral will arrive alive and stay alive up to 3 days. With Fragbox, you dont have to worry.

DOA  Policies

• Fragbox does not issue refunds; only frag replacements. If the same or similar frag is not available Fragbox will issue a store credit.

• For DOA claims, a clear picture of the dead frag must be provided within 24 hours

• Replacements are included in future orders (shipping to be paid by the customer). Fragbox does not ship out single frag replacements.

• Fragbox is not responsible for any delays due to carrier  and / or weather complications. In such cases there will be no guarantee on  live arrival.

• Shipping costs are non refundable

 

Arrive Alive Guarantee (*All of these conditions must be met or guarantee is void)

•  Guarantee begins on the date that your shipment arrives.

• You  must be present at the time of delivery to accept and sign for the package

• If the shipment is rejected for any reason, the guarantee is void.
• Proof of the frag must be provided; if your frag or coral becomes unattached or goes missing in your system
• Discarding the frag that died without Fragbox ‘s authorization will void your guarantee.
• Because of the nature of SPS frags, there is no 3-day guarantee for these frags although arrive alive applies to all pieces.
• Our 3-Day Guarantee only applies to online orders and shipments and does not apply to walk-in customers or in-store pickups.

It is recommended that you keep your parameters within tolerable limits for corals
Please do not order corals if your tank is still cycling

If you have any questions or concerns please contact  us

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